Privacy policy

Privacy Policy for Used Apple Products (iPhone, iPad, Mac)

How We Collect and Use Your Information

When you purchase or sell used Apple products at www.oncephone.com, we collect the following necessary information: account information (phone number for registration and login); order information (recipient name, shipping address, and contact details for delivery and fulfillment; when selling a device, we also collect your name, phone number, payment account details, and photos of the device's appearance); device information (product model, serial number, physical condition, and functional test data of the device for evaluation purposes); usage information (browsing history, search history, IP address, etc. to improve our services); location information (collected only when you use our pickup service or look for nearby service locations); and real-name authentication information (name and ID number may be required in certain circumstances as per applicable laws and regulations).

How We Use Your Information

Your information is used to process orders, complete transactions and arrange delivery; provide customer service and after-sales support; ensure transaction security and prevent fraud; improve product display and service experience; and fulfill legal and regulatory record-keeping requirements.

How We Share Your Information

We share your information only in the following cases: with logistics service providers (such as SF Express or JD Logistics) for shipping and pickup; with payment processors to facilitate transactions; with competent authorities when required by laws and regulations; and for other purposes with your explicit consent. We do not sell your personal information to third parties.

How We Protect Your Information

We adopt data encryption, access controls, and other security measures to protect your information. Personal information is retained only for the minimum period necessary to fulfill the purposes of the transaction, after which it is deleted or anonymized.

Your Rights

You may access and correct your profile and shipping addresses through your account settings, request deletion of certain personal information or account cancellation, or withdraw previously granted permissions (which may affect some features).

Protection of Minors

If you are under the age of 18, please use our services under the supervision of a legal guardian.

Updates to This Privacy Policy

We may update this policy from time to time. The updated version will be posted on our website with a notice prompting you to review it.

Contact Us

If you have any questions, please contact us via email at support@oncephone.com or through the online chat feature on our website. We will respond to your inquiry as soon as possible.